Customer Service

Customer Service

Customer Care

 Shipping & Delivery

Returns & Replacement

Privacy & Security

Payment, Pricing & Promotions

Updated Shipping & Delivery Options Due To Covid-19 

Shipping & Delivery


UK Free Standard Delivery - DHL

2-3 Working days on orders over £50 Tracked by DHL

UK Standard Delivery  - DHL

2-3 Working days £7.95 Tracked By DHL

International shipping - DHL 

£13.95 USA / Canada  / International Shipping (7-10 Working Days) 

£10.95 Europe International Shipping (5-7 Working Days)


In the event of an item being out of stock, we will contact you with an estimated delivery date.

Returns & Replacements

We want you to love your purchase but if you are unhappy with it, you can return your items within 14 days of purchase. All returns need to be unused, in its original packaging, along with a copy of your valid receipt.


Unfortunately items that have been made to order or engraved cannot be refunded unless they are defective or faulty.

Please ensure that you keep a copy of postage from the post office, as we cannot accept responsibility for parcels lost in transit.



We offer a 2 year guarantee on all elasticated stringing items from the date of purchase and require proof of purchase.

Please email, should you wish to return or exchange your purchase and we will be happy to help.


Privacy & Security


Your privacy as an individual and as a customer is important to us. We don't use the information you provide on our website for any other purpose other than what is required to for fill your order, relevant offers & promotions, newsletters and new alerts. Any personal data gathered by us in your use of our website, will be recorded electronically and only used in accordance with the UK data Protection Act 1998. We protect your privacy in several ways; access customer account information is limited to those who need to access it to complete your order and confidential data base controls are reviewed periodically to further protect our personal data.


Lucy Bradshaw Jewellery use cookies in order to offer you an enjoyable and easy online shopping experience. Our cookies do not contain any personal data information about you and are only used to determine your browser and user references for our site. By using Lucy Bradshaw Jewellery website, you are agreeing that we can house cookies on your device. If you prefer, you can set up your internet browser to not accept cookies but this may reduce your online experience with us.


To securely receive your payments over the internet, we use Secure Sockets Layer (SSL) technology, which is standard internet practice and means all your details are protected.


Lucy Bradshaw Jewellery uses your email address as a convenient way to contact you about your order. From time to time we may update you on relevant Lucy Bradshaw Jewellery promotions and our new collections, but only with your permission. We will not pass on your details to to any other third parties.


Payment, Pricing & Promotions

Goods will be sent once payment has been made.

All our product prices are permanent prices. 

We may offer promotions from time to time.

Only one voucher code may be used per customer and terms & conditions apply.