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Customer Care

We are here to help

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Customer Care

 Shipping & Delivery

Returns & Replacement

Privacy & Security

Payment, Pricing & Promotions

 

We are currently taking a well earned break over the Summer,

from Wednesday 18th August - Tuesday 31st August 2021.

There will be a delay in-making your order and we will process them as soon as we retrun,

to your requested delivery method. 

Our office / boutique will still be open and you can contact us on 07803558810.

Any emails will be responded to apon our return.

Updated Shipping & Delivery Options Due To Covid-19 

Shipping & Delivery

 

UK Free Standard Delivery

5-7 Working days on orders over £50 Tracked by Royal Mail


UK Standard Delivery 

5-7 Working days £4.95 Tracked By Royal Mail

Express Delivery

2-3 Working days £7.95 Tracked By Royal Mail - Please contact if you wish to use this service.

Next Day Delivery 

1-2 Working days £9.95 Tracked By Royal Mail -Order by 1pm Monday to Friday - Please contact if you wish to use this service.


International shipping - DHL 

Please contact us of you require International shipping

In the event of an item being out of stock, we will contact you with an estimated delivery date.

Returns & Replacements

We want you to love your purchase but if you are unhappy with your jewellery, you can return your items within 14 days of purchase. All returns need to be unused, in its original packaging, along with a copy of your valid receipt.

Unfortunately we do not offer refunds or exchanges on our sale, seconds, made to order jewellery or any items with custom engraving. This does not effect your statutory rights.

Please ensure that you keep a copy of postage from the post office, as we cannot accept responsibility for parcels lost in transit.

For Christmas exchanges or returns, we have extended our returns policy to the 14th January.2021.

No Christmas gift exchange or returns will be  accepted after this date. 

Please contact us if you wish to return an item at lucybradshawshaw.co.uk

 

Guarantee

We offer a 2 year guarantee on all elasticated stringing items from the date of purchase and require proof of purchase.

Please email lucybradshaw@lucybradshaw.co.uk, should you wish to return or exchange your purchase and we will be happy to help.

 

Privacy & Security

 

Your privacy as an individual and as a customer is important to us. We don't use the information you provide on our website for any other purpose other than what is required to for fill your order, relevant offers & promotions, newsletters and new alerts. Any personal data gathered by us in your use of our website, will be recorded electronically and only used in accordance with the UK data Protection Act 1998. We protect your privacy in several ways; access customer account information is limited to those who need to access it to complete your order and confidential data base controls are reviewed periodically to further protect our personal data.

 

Lucy Bradshaw Jewellery use cookies in order to offer you an enjoyable and easy online shopping experience. Our cookies do not contain any personal data information about you and are only used to determine your browser and user references for our site. By using Lucy Bradshaw Jewellery website, you are agreeing that we can house cookies on your device. If you prefer, you can set up your internet browser to not accept cookies but this may reduce your online experience with us.

 

To securely receive your payments over the internet, we use Secure Sockets Layer (SSL) technology, which is standard internet practice and means all your details are protected.

 

Lucy Bradshaw Jewellery uses your email address as a convenient way to contact you about your order. From time to time we may update you on relevant Lucy Bradshaw Jewellery promotions and our new collections, but only with your permission.

We will not pass on your details to to any other third parties.

 

Payment, Pricing & Promotions

Goods will be sent once payment has been made.

All our product prices are permanent prices. 

We may offer promotions from time to time.

Only one voucher code may be used per customer and terms & conditions apply.

We do not offer refunds or exchanges on our sale, seconds, made to order jewellery or any items with custom engraving. This does not effect your statutory rights.