IMPORTANT COVID-19 UPDATES
As a community we must do our best to contain and delay the speed of COVID-19, so we have made the decision to temporary close our Boutique in Arundel.
You can still order from our website, where we are fully functional to service all our customers www.lucybradshaw.co.uk
You can keep up to date via our social media channels and by subscribing to our mailing list.
Please be assured that we will continue to operate with the highest standards of hygiene and our team is closely following government guidelines on preventive measures and extensive cleaning.
Shipping & Delivery
We have had to change the way we work and this includes our delivery service. We have recently changed our courier from Royal Mail to DHL.
This is due to the recent Government announcement of immediate self-isolation.
We have changed our delivery service to ensure all our staff can self-isolate,
whist continuing to service our customers safely.
This means that whilst you will recieve a quicker standard delivery service 2-3 working days, the cost for using DHL has increased to £7.95. This is only a temporary measure and we will revert back to Royal Mail and their delivery cost, when we are able to resume to normal services.
DHL have updated their website with the extra measures put in place, to ensure safe deliveries. Please read DHL updates for reassurance.
Exchanges & Returns
We want you to love your purchase but if you are unhappy with it, you can return your items within 14 days of purchase date. All returns need to be unused, in it's original packaging, along with a copy of your valid receipt. Unfortunately items that have been made to order or engraved cannot be refunded unless they are defective or faulty.
As we have temporary closed our boutique, we do not advise you sending anything to our office address. Should you need to return or exchange items to us, please contact us first. We can then advise you on the address you need to send your items back to us. Failure to do this will mean your return will be left at the Post Office and may be sent back to you.
Please ensure that you keep a copy of postage from the post office, as we cannot accept responsibility for parcels lost in transit.
We will be updating our website with more new designs over the coming weeks and you will still be able to contact us by email and by telephone on: 07803558810
We want to thank you all, for your loyalty and continued support.
With love Lucy Bradshaw Jewellery Team